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BlueOptions Care Plus program

Exclusive membership benefits designed with
your health and well-being in mind

Program benefits include:

  • An expert customer service team to explain your benefits, answer questions, and much more

  • A variety of care and wellness programs, services, and perks — all at no extra cost

  • A Florida Blue nurse for extra support with certain complex or ongoing health conditions

Introducing BlueOptions Care Plus

We’ve packaged up your benefits and no-extra-cost perks, along with our nationally recognized service team, to support you all year. You’re automatically enrolled for no extra cost because you’re a BlueOptions member!

A Florida Blue personal health plan agent will call to go over your plan’s extras each new year. They’ll walk you through the flexibility of your BlueOptions plan and explain all the ways the Care Plus program can work for you.

Discover what’s waiting for you

Get personalized help and support from our expert service team by chat or phone.

This knowledgeable team of customer service advocates and registered nurses is here for BlueOptions members. They’re ready to help you every step of the way. They can:

  • Help you activate your member account, set up autopay, get a replacement member ID card, show you how to start earning rewards, help you save money with Blue365®, and more.
  • Explain how your benefits work and explore ways to lower your out-of-pocket costs.
  • Clarify how your plan pays for your care or medications and help you with estimating medical costs.
  • Support and guide you in managing complex or ongoing health conditions, including help making appointments and estimating the cost of care.

Call the number on the back of your member ID card for personalized support.

Enjoy extra care at no extra cost with unique care programs and benefits:

  • Connect with our community of health experts, who will be with you at every stage of your health journey with coaching; stress management; weight loss; pregnancy care; condition management, like heart disease, diabetes, or high blood pressure; help getting mental health appointments, and more.
  • Have unlimited $0 sick or wellness PCP visits with the Sanitas care team, including 24/7 virtual care when needed.1
  • Skip the waiting room with virtual doctor visits. Using your smart phone or other device, you can get care anytime, wherever you are. Virtual primary care and behavioral health specialist visits can be as low as a $0 copay. If your doctor doesn’t offer virtual care, you can see a doctor through Teladoc 24/7.2
  • Get transportation to your doctor’s office and back to the same location through Lyft®.3
  • Enjoy meQuilibrium (meQ), an easy-to-use app to support your mental well-being, build resiliency, and manage day-to-day stress.4
  • Save money and a trip to the pharmacy by using Amazon Pharmacy home delivery5

Save time and money with extra perks and tools!

  • Earn rewards toward your monthly payment or health care costs by completing preventive screenings and online activities with the Better You Strides Rewards program.6
  • Save up to 50% with our Blue365® health and wellness exclusive discounts on gym memberships, weight management programs, and wearable heart rate and GPS monitors, and more.7
  • And get the answers you need through your online account or our app. There, you can view your plan details such as deductibles, HSA balance, and claims, and get a picture of your member ID card on the go. You can also locate doctors in your plan from wherever you are, compare drug and medical care prices on the spot, map the nearest pharmacy, and pay your monthly bill.

Make connections at a
Florida Blue Center

Every health journey is unique — and your local Florida Blue Center team is here for yours. You can connect with a team member in person, by phone or email, or even through a video chat on your smart phone or computer.

At most Florida Blue Centers, you can:

  • Get a health screening or coaching from a registered nurse.
  • Learn how to manage an ongoing health condition.
  • Get help finding a doctor, including specialists that have the experience you’re looking for.
  • Take a fitness class, like yoga, Zumba, or tai chi.
  • And even get advice on community services and resources available to you.

Find your local Florida Blue Center or call 1-877-352-5830.

Access your Care Plus benefits

Don’t wait — start using these special benefits and perks today! If you have questions about this program or would like help with any health care needs, call our expert customer service team at the number on the back of your member ID card.

Call 1-855-791-2583

1 $0 VCP primary care visits do not apply to Health Savings Account (HSA) plans and Simple Choice plans, $0 for first two (2) VCP urgent care visits and reduced cost VCP specialist visits do not apply to HSA plans and Simple Choice plans; VCP services will be covered at the cost share amount that would apply to non-VCPs. Sanitas is an independent medical center, serving people insured by Florida Blue (or other Blue Cross Blue Shield plans), original Medicare or self-paying for medical treatment.

2 Virtual health benefits are covered at a cost-share on HSA or Simple Choice plans. Please refer to your health policy for specific details on virtual visits

3 One (1) Lyft ride available to ACA individual members 18 years or older up to $50 roundtrip, subject to terms and conditions. Lyft is an independent third party that provides transportation services.

4 meQuilibrium is an independent company contracted by Florida Blue to provide health and wellness services and resources to members. This benefit is available to Florida Blue members age 18 years and older. Eligibility is limited to members with an individual or family plan, an individual or family ACA plan and members with coverage from their fully insured group employer health plan.

5 Amazon Pharmacy is an independent company contracted to provide Pharmacy Home Delivery Services for Florida Blue.

6 The Better You Strides Rewards program is available to Florida Blue members age 18 years or older covered under an ACA or Fully insured group plan. If you have Florida Blue coverage through your job, ask your benefits administrator if you qualify. Each covered member age 18 years or older is eligible for a one-time reward for joining the program. Rewards earned are subject to the annual program maximum. Reward terms and conditions apply.

7 Blue365® offers access to savings on items that members may purchase directly from independent vendors. Blue365 does not include items covered under your policies with Florida Blue or any applicable federal health care program. To find out what is covered under your policies, call Florida Blue. Blue Cross and Blue Shield Association (BCBSA) may receive payments from Blue365 vendors. Neither BCBSA nor any local Blue company recommends, endorses, warrants, or guarantees any specific Blue365 vendor or item. For more information about Blue365, go to floridablue.com/disclaimer.

Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association.

Disclaimers