With your online member account, you can check claim status, request a replacement ID card, print forms, update Other Carrier Liability information and make general inquiries. Your member account is accessible 24 hours a day.
If it's not an emergency, your PCP should be your first choice when seeking care. Your PCP can treat common illnesses (cold, flu, sore throat, etc.) and minor injuries and conduct routine exams, vaccinations and screenings. Click here to learn more.
Adult dependents (spouse and/or child(ren)) may request to receive communications of health information from the plan at an alternative address of their choice. If you want to exercise this right, please contact us at 1-800-825-2583 and advise the advocate that you would like to request a PHI address for your mail.
For general health questions, support for an ongoing chronic condition or preventive health information, you have access to a professional staff of nurses and health coaches. Call 1-877-789-2583, 24-hours a day, 7 days a week.
The BlueCard® Program, available through the BCBS Association, gives you access worldwide to the participating providers of independent BCBS organizations, whenever you need it. BlueCard® brochure (PDF).
Enjoy special member values on many services and go beyond your health insurance. Blue365® offers you access to trusted health and wellness resources 365 days a year.
1-800-678-8355 or online.
People First
The DSGI website offers and manages a comprehensive package of health and welfare insurance benefits for active and retired state employees and their eligible spouse and/or eligible children.
Effective January 1, 2019, State Employees can use Healthcare Bluebook to search the quality and cost ratings for doctors and hospitals. This information can help you make an informed decision about care and save on your out-of-pocket medical expenses.
How it Works
Not all doctors and facilities are created equal. A hospital may have a high overall quality, but scores lower in the service you need. Healthcare Bluebook gives you the whole story so you can make the healthcare decision that is best for you. Get started today at healthcarebluebook.com/cc/SOF
Go Green to Get Green
Healthcare Bluebook makes it simple to compare doctors and hospitals. Through Healthcare Bluebook’s Go Green to Get Green rewards program, the providers highlighted in green offer the highest quality services for the best value. Choose a provider and earn a reward—a credit to the savings or spending account of your choice—for having the procedure in these easy steps:
Effective January 1, 2019, State Employees can use SurgeryPlus to save money and earn rewards on planned medical procedures. And when you use SurgeryPlus, you could earn a reward—a credit to the savings or spending account of your choice.
How It Works
SurgeryPlus is separate from your health plan and has its own network of providers. The surgeries that are covered under SurgeryPlus are also covered under the State Group Health Insurance Program. But, they’re packaged in a way that delivers more value to you.
SurgeryPlus bundles commonly used services into a single, value rate to save you money. For example, if you have knee replacement surgery, you’d typically get a separate bill from the surgeon, the surgery center or hospital, anesthesiologist and radiologist. With SurgeryPlus, the State of Florida will get one bill with a “bundled” rate for doctors and medical procedures by cost and quality.
Earn Rewards with SurgeryPlus
SurgeryPlus makes it easy for you to save money on quality health care and earn rewards. Choose a bundled service and earn a reward—a credit to the savings or spending account of your choice—for having the procedure in these easy steps:
Get Started
Call SurgeryPlus at 844-752-6170 to get started. The SurgeryPlus Care Advocate will walk you through the process, answer your questions and help you select a doctor or facility. You can also visit Florida.SurgeryPlus.com (Portal access Code: surgeryplus).
Click here to see a few important things to remember.
The State of Florida and Florida Blue are committed to complying with federal regulations and helping consumers navigate through complex pricing for services. The Transparency in Coverage Final Rule (CMS-9915-F) requires issuers to publish machine readable files that identify costs pertaining to Products and Providers. Files will include negotiated rates for services from In-Network Providers, allowances for Out-of-Network Providers and a Table of Contents. Florida Blue followed the federal Centers for Medicare & Medicaid Services guidelines for development of these machine readable files. Actual costs could vary based on many factors, including Product variations and Provider billing practices.
Click here for the machine readable files.
Visit a Center near you or call 1-877-352-5830.
A step-by-step guide to better health! Take a health assessment to get a picture of your health, receive your Personal Health Journey to help you get and stay healthy, and track your progress using more than 100 popular wearable fitness devices and apps.
Protected Health Information Authorization for Customer Service Inquiries
Effective January 1, 2019, State Employees can use SurgeryPlus to save money and earn rewards on planned medical procedures. And when you use SurgeryPlus, you could earn a reward—a credit to the savings or spending account of your choice.
Effective January 1, 2019, State Employees can use Healthcare Bluebook to search the quality and cost ratings for doctors and hospitals. This information can help you make an informed decision about care and save on your out-of-pocket medical expenses.
