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Call Member Services at 1-800-926-6565 (TTY 1-800-955-8770)

Hours: 8:00 a.m. to 8:00 p.m. local time, seven days a week, from October 1 through March 31, except for Thanksgiving and Christmas. From April 1 through September 30, our hours are 8:00 a.m. to 8:00 p.m. local time, Monday through Friday, except for major holidays.

Medicare Caregiver Resources

Caring for someone who is aged 65 or older means understanding their specific needs. Find the right resources to support them. 

A simple fall can change your loved one’s life and be the start of much more serious problems. That’s why it’s important to prevent a fall before it can happen. 

1.    Remove Tripping Hazards:
          o    Clear clutter and chords from walkways and floors
          o    Secure rugs and mats with double-sided tape or non-slip backing
          o    Remove throw rugs and mats that can slip or slide

2.    Improve Lighting:
          o    Use bright light bulbs 
          o    Add nightlights in hallways and bathrooms

3.    Exercise and Strength train:
          o    Engage in exercises that improve balance, flexibility, and strength
          o    Consider working with a physical therapist or fitness professional

4.    Review Medications:
          o    Talk to a doctor or pharmacist about medications that may increase fall risk
          o    Be aware of side effects, including dizziness or drowsiness

5.    Use Assistive Devices:
          o    Use canes, walkers, or wheelchairs as recommended by a doctor
          o    Install handrails in bathrooms and stairways
          o    Consider using a medical alert system or wearable device

6.    Check Vision:
          o    Schedule regular eye exams and update prescription glasses or lenses
          o    Consider cataract surgery or other vision correction procedures

7.    Wear Supportive Shoes:
          o    Wear shoes with non-slip soles and ankle support
          o    Avoid slippers, socks, or shoes with smooth soles

8.    Stay Hydrated:
          o    Dehydration can increase fall risk

9.    Get Enough Sleep:
          o    Aim for 7-9 hours of sleep per night
          o    Sleep medications or sedatives can increase fall risk

Remember to consult with your loved one’s doctor before making any changes to an elderly adult's daily routine or environment. They can provide personalized guidance and recommendations for fall prevention.

Many older adults worry about memory loss and thinking abilities as they age. Can it be prevented? Visit the National Institute on Aging to learn latest research on cognitive health. 

Learn more

There may be times when you need access to your loved one’s health information. Your loved one will need to give us permission for you to access their personal information and make decisions on their behalf.

Protected health information
Florida Blue members can authorize a loved one to have access to their claims and coverage information by submitting a Consent for Release of Protected Health Information (PHI). 
Download form 

Appoint a representative 
Florida Blue members have the right to appoint a representative who may act on their behalf in exercising his or her right during the determination of an exception, appeal, or grievance. 
Download form

Advance directives
An advance directive describes the kinds of medical care a person wants to have if something happens to them and they can't speak for themself. There are several types of advance directives recognized in the state of Florida, including a Living Will, a Health Care Surrogate Designation and an Anatomical Donation. 
Visit the Florida Agency for Health Care Administration to learn more.

Use our Caregiver’s Checklist if you’re helping someone you love shop for a Medicare plan. 

View the checklist

You’ll find all the information you need to help you understand how Medicare Part D prescription drug coverage works, including how to set up a payment plan for medications. 

Learn more

Medication Therapy Management (MTM) can help Florida Blue Medicare members get the best results from their medications. When members take part in the MTM program, they get one-on-one support from a Florida Blue Medicare pharmacist to help them manage and get the most out of their medications. 

Learn more

Our expert health specialists are here to help you manage conditions and offer resources for members and caregivers. We’ll even make it easy by coming to you! 

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Get the tools you need to take care of yourself while you care for someone else.

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Florida Blue Medicare Advantage members and their caregivers have the support of Carallel. Receive unlimited support from Carallel qualified and compassionate care advocates over the phone, chat or email—all at no extra cost.  

Carallel can help with:
•    Figuring out next steps
•    Home safety tips
•    Making caregiving more affordable
•    Finding the right in-home care or help with assisted living
•    Mediation or coaching through family dynamics 
•    Being a listening ear who understands what you’re going through

Call Carallel today
1-855-955-3010 (TTY 711)
Monday – Friday from 8 a.m. to 7 p.m.

Learn more

Don’t know where to start or need help right away?

Community Specialists are Social Service Professionals who work in our Florida Blue Centers across the state. Their services are at no extra cost and available for everyone in the community. Our community specialists can connect you with the help you need as a caregiver:

  • Finding respite care in your community
  • Connecting you to financial resources, including support for paying utilities and other bill
  • Pointing you toward groups dedicated to your loved one’s condition
  • Finding caregiving support groups

Questions about your Florida Blue Medicare plan?

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1-800-926-6565

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FBM MEMBER NF
Last Updated: 10.01.2024
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