There may be times when you need access to your loved one’s health information. Your loved one will need to give us permission for you to access their personal information and make decisions on their behalf.
Protected health information
Florida Blue members can authorize a loved one to have access to their claims and coverage information by submitting a Consent for Release of Protected Health Information (PHI).
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Appoint a representative
Florida Blue members have the right to appoint a representative who may act on their behalf in exercising his or her right during the determination of an exception, appeal, or grievance.
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Advance directives
An advance directive describes the kinds of medical care a person wants to have if something happens to them and they can't speak for themself. There are several types of advance directives recognized in the state of Florida, including a Living Will, a Health Care Surrogate Designation and an Anatomical Donation.
Visit the Florida Agency for Health Care Administration to learn more.
Use our Caregiver’s Checklist if you’re helping someone you love shop for a Medicare plan.
You’ll find all the information you need to help you understand how Medicare Part D prescription drug coverage works, including how to set up a payment plan for medications.
Medication Therapy Management (MTM) can help Florida Blue Medicare members get the best results from their medications. When members take part in the MTM program, they get one-on-one support from a Florida Blue Medicare pharmacist to help them manage and get the most out of their medications.
Our expert health specialists are here to help you manage conditions and offer resources for members and caregivers. We’ll even make it easy by coming to you!
Looking for more information for caregivers?
As a caregiver, we want you to know that you're not alone. In fact, one in five Floridians take on this important role, often in addition to other responsibilities like work and family obligations. To better support caregivers like you, we offer a range of tools and guidance to help caregivers navigate the challenges of caring for a loved one. Our site offers:
• Caregiver Guide to create a personalized caregiving plan, making it easier to manage your loved one's care over time.
• Important Forms you may need to manage your loved one's health.
• Tips and resources to help you take care of yourself.